Origin installation requires an internet connection error on Windows PC

On Windows 11 or Windows 10 computer, PC gamers can easily fix Origin fails to install with Error Code 20:2, Online login is currently unavailable – Origin error, Origin DirectX Setup Internal Error, Origin slow download speed, EA Origin Update error, Folder does not exist – Origin error. In this post, we provide the solutions to fix Origin installation requires an internet connection error that you may encounter whenever you try to launch a game or open Origin client but Origin does not load.

When you encounter this issue, you’ll receive the following full error message;

Could not connect to Internet

Origin installation requires an internet connection, but we were unable to connect to the internet. Please check your connection and try again. You may also download the latest version of Origin here: https://downlcad.dm.cnqin.ccm/criqin/live/QriqinSetup.exe.

Origin installation requires an internet connection error

If you have encountered the Origin installation requires an internet connection error on your Windows 11/10 gaming rig, you can try our recommended solutions below in no particular order and see if that helps to resolve the issue on your PC.

  1. Run Internet Connections Troubleshooter
  2. Temporarily disable antivirus program
  3. Uninstall VPN client or disable Proxy server (if applicable)
  4. Change Local DNS to Google DNS
  5. Change Network Profile
  6. Reset Network
  7. Reinstall Origin
  8. Disable Origin Client Service and Origin Web Helper Service

Let’s take a look at the description of the process involved concerning each of the listed solutions.

Before you proceed with the solutions below, as indicated on the error prompt to check your connection and try again, it’s likely you’re having PC connectivity issues. In this case, you can fix Network and Internet connection problems on your device to resolve any connectivity issues that might be the culprit here.

1] Run Internet Connections Troubleshooter

As indicated on the error prompt, the Origin installation requires an internet connection error on your Windows 11/10 gaming rig could be internet-related. This solution requires you to run Internet Connections Troubleshooter and see if that helps.

To run Internet Connections Troubleshooter on your Windows 11 device, do the following:

Internet Connections Troubleshooter-11

  • Press Windows key + I to open Settings app.
  • Navigate to System > Troubleshoot > Other troubleshooters.
  • Under the Most frequent menu, find Internet Connections.
  • Click Run button.
  • Follow on-screen instructions and apply any recommended fixes.

To run Internet Connections Troubleshooter on your Windows 10 device, do the following:

Internet Connections Troubleshooter-10

  • Press Windows key + I to open Settings app.
  • Go to Update and Security.
  • Click the Troubleshooter tab.
  • Scroll down and click on Internet Connections.
  • Click the Run the troubleshooter button.
  • Follow on-screen instructions and apply any recommended fixes.

2] Temporarily disable antivirus program

You may be experiencing the issue in hand due to your Firewall blocking your connection or antivirus (especially from third-party vendors) interfering with Windows and the Origin client. In this case, to fix this issue, make sure the Origin client is allowed through Windows Firewall – if you have a dedicated third-party firewall installed on your Windows 11/10 system, refer to the instruction manual. Or, you can disable or uninstall the third-party security software.

To disable your antivirus software, locate its icon in the notification area or system tray or Taskbar Corner Overflow in the lower right corner of the desktop, right-click the icon and choose the option to disable or exit the program.

To uninstall third-party antivirus programs from your PC, we recommend using the dedicated AV removal tool to remove all files associated with your antivirus program.

3] Uninstall VPN client or disable Proxy server (if applicable)

Disable proxy server

This is a known fix for most connection issues on Windows PC – it requires that you try uninstall your VPN software or reset Proxy Settings or disable/remove any proxy server from your computer. A VPN/GPN or Proxy can cause interference issues with the servers, but if already disabled it might be worth trying to connect via VPN to see if that sorts out the connection issue.

4] Change Local DNS to Google DNS

Change Local DNS to Google DNS

This solution simply requires you to change to Google Public DNS. If the DNS settings are corrupted, it can prevent certain applications from making contact with the internet – you can reset, release & renew IP, Winsock, Proxy, DNS on your PC and see if that helps. Otherwise try the next solution.

5] Change Network Profile

Change Network Profile

This solution requires you to change your Network Profile (if the option is missing, see Option to change Network from Public to Private missing in Windows 11/10) from Public to Private or vice-versa and see what works. If the issue persists, try the next solution.

6] Reset Network

Reset Network

You may be experiencing the issue in hand due to slow internet connection, dropped connection, lost or no connection of wireless or wired (ethernet) network on your Windows 11/10 computer system. In this case, to resolve the issue, you can reset Network Adapters using the Network Reset feature.

7] Reinstall Origin client

This solution requires you to uninstall Origin app (preferably, use third-party software uninstaller), clear the Origin client AppData folder contents, reboot PC, and then download and reinstall the latest version of Origin client on your Windows 11/10 PC.

To clear/delete Origin client AppData folder contents, do the following:

  • Press Windows key + R to invoke the Run dialog.
  • In the Run dialog box, type the environment variable below and hit Enter.
%appdata%
  • At the location, find (you may need to show hidden files/folders) the Origin folder.
  • Right-click the folder and select Delete. Confirm any additional prompts.

If installing the latest version of Origin didn’t resolve the issue, you have to uninstall the current version of Origin, then download the older version of Origin at origin.en.uptodown.com and install on your system. After the installation, download OriginThinSetup from the German Origin Store at origin.com/deu/de-de/store/download or visit your own country Origin Store and download the installer and run the OriginThinSetup.exe to install on your device.

Try the next solution if issue in view is still unresolved.

8] Disable Origin Client Service and Origin Web Helper Service

Disable Origin Client Service and Origin Web Helper Service

This solution follows in the event Solution 7] above didn’t resolve the issue in hand. This solution requires you to disable Origin Client Service and Origin Web Helper Service in Services console on your Windows 11/10 PC.

Do the following:

  • Press Windows key + R to invoke the Run dialog.
  • In the Run dialog box, type services.msc and hit Enter to open Services.
  • In the Services window, scroll and locate the Origin Client Service.
  • Double-click on the entry to edit its properties.
  • In the properties window, click the drop-down on the Startup type and select Disabled.
  • Click Apply > OK to save changes.
  • Repeat the process for Origin Web Helper Service.
  • Restart PC.

Hope this post helps you!

Related post: Unable to connect to EA servers; You lost connection to EA servers

Why is Origin not connecting to the Internet?

If Origin is not connecting to the Internet on your Windows 11/10 device, try the following suggestions:

Can you play Origin games without Internet?

You can now play your favorite Origin games without needing to connect to internet – to do this, simply launch the Origin client and enter your EA Username and Password. Next, download the games you wish to play offline –- if you haven’t done so. Finally, open up the Origin menu and select Go Offline.

Fix Origin installation requires an internet connection error on Windows PC

Erlando F Rasatro

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